Epic Property Pros, a short-term rental property management company overseeing a portfolio of 30+ properties primarily booked through vacation rental booking platforms, faced the challenge of efficiently managing guest communication and property operations. Despite using Guesty for property management and guest communication services, they found themselves overwhelmed by the volume of tasks and the lack of personalized support.
When Epic Property Pros began receiving emails from us at Delegate, they decided to give our services a try. Seeking a more personalized and efficient solution than what Guesty offered, they found our hands-on approach refreshing. At Delegate, we take the time to understand our partners’ listings, properties, and unique needs. By working directly with their team, we helped systemize and automate various aspects of their property management operations, including guest communication, reservations, and maintenance coordination. With our support, Epic Property Pros was able to streamline their processes, enhance guest experiences, and focus on growing their portfolio with confidence.
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NOHOTEL, a real estate hospitality company specializing in unique short-term rentals, faced the daunting task of managing basic customer support for their properties. With under 20 units in their portfolio, they struggled with handling tedious tasks that consumed valuable time and resources. Dealing with inquiries, managing reviews, and ensuring fast response times were essential but overwhelming responsibilities for their small team.
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Delegate.co stepped in to revolutionize NOHOTEL’s operations. By providing comprehensive virtual assistant services, we allowed NOHOTEL to delegate time-consuming tasks, freeing up their team to focus on high-value activities. Our dedicated virtual assistants handled customer support inquiries, managed reviews, and ensured rapid responses, enhancing NOHOTEL’s customer experience and property performance.
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Epic Property Pros, managing over 30 properties, struggled to handle the myriad tasks associated with property management, particularly communication with guests. Despite their best efforts, the sheer volume of communication, maintenance issues, cleaning tasks, refunds, and adjustments became overwhelming for one person to manage effectively. Their weakest point lay in communicating with their guests, a crucial aspect of ensuring positive guest experiences.
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Upon discovering Delegate through email communications, Epic Property Pros found a solution to their communication challenges. We stepped in to alleviate the burden by providing prompt and efficient communication support. With our assistance, they’re able to deliver quick response times. We also aren’t hesitant to directly engage with guests via phone calls or text messages, ensuring that no communication went unanswered. Moreover, our availability extends beyond typical working hours, providing support whenever issues arose, day or night. Through our dedicated communication services, Epic Property Pros found a trusted partner to handle their guest communications effectively, allowing them to focus on other aspects of their property management operations with confidence.
Before partnering with Delegate.co, Cheng’s Property faced significant challenges in managing their short-term rentals. With limited experience in the industry, they struggled to attract the right customers and often encountered issues such as parties and violations. Moreover, the constant influx of messages left them sleep-deprived, as they had to be available 24/7 to attend to customer inquiries.
By providing comprehensive virtual assistant services, we enabled Cheng’s Property to overcome their challenges and unlock new opportunities for growth. Our dedicated team of marketing and customer service professionals helped Cheng’s Property streamline their operations and attract high-quality customers. Additionally, we worked closely with Cheng’s Property to develop a customized system tailored to their unique needs, ensuring efficiency and effectiveness in their business processes.
As a vacation rental property manager with a diverse portfolio of 28 homes spanning multiple states, Matt Juels and his wife faced the daunting task of managing guest relations, maintenance issues, and financials for their properties. With only two people handling everything, communication with guests became overwhelming, leading to stress and burnout. They needed a solution that could provide reliable support and free up their time to focus on growing their business.
Delegate stepped in to alleviate the burden of guest communication and property management tasks for Cellar Door Properties. With quick response times, personalized service, and a dedicated team of virtual assistants, we provided efficient support that exceeded expectations. From handling guest relations and damage claims to addressing negative reviews and maintaining financial records, our comprehensive virtual assistant staffing solutions allowed Matt and his wife to reclaim their time and concentrate on expanding their real estate ventures.
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